UK delivery: Processing and transit
Standard tracked delivery to all UK addresses is free on every order. Orders normally take 1–3 business days to process. After dispatch, tracked transit is usually 3–10 business days.
Delivery dates are guidelines rather than guarantees. Weekends, bank holidays, weather events, address verifications, and carrier disruption can occasionally impact timings.
When your order is dispatched, a tracking ID and carrier link are emailed to the address provided at checkout. You can also monitor your package directly on our Order Tracking Page. For complete transit details, view our full Shipping Policy.
Order changes and delays
If you need to amend a shipping address or order detail, please email support@miroooo.co or submit our Contact Form immediately. Because orders enter automated fulfilment rapidly, there is only a brief window to modify shipping details.
If tracking has not updated for several business days or the estimated transit window has passed, send us your order number, checkout email, and delivery postcode so our support team can investigate directly with the courier.
90-day home trial
You may request to return an eligible Miroooo toothbrush within 90 days of delivery. Contact our support team before returning any items so we can confirm eligibility and provide the authorised return address and instructions.
Unless the item is faulty, incorrectly supplied, or applicable consumer law provides otherwise, return postage is the customer’s responsibility. We recommend using a tracked postal service and retaining proof of postage until your return is completed.
Please return the handle, charging dock, travel case, included accessories, and original components supplied with your order. Consumable replacement brush heads supplied in separate sealed packaging must remain unopened unless they were part of the initial set being trialled.
Important return notice: Do not send items back to an address printed on the delivery parcel label without contacting us first. Fulfilment depots and returns processing centres differ, and unauthorised returns can be delayed or lost.
Refunds: Inspection and repayment
Once your authorised return is received and inspected at our returns facility, we will email you to confirm the outcome. Approved refunds are credited directly to the original payment method.
Banks and card providers typically take 3 to 7 business days to reflect the funds on your statement once the refund is issued.
We may make a reasonable deduction if returned goods show excessive cosmetic damage beyond what is reasonably necessary to evaluate the product. This policy is in addition to, and does not limit, your statutory rights under UK consumer law.
Problems on arrival: Faulty or damaged items
Please inspect your package promptly upon arrival. If an item is damaged in transit, defective, or not what you ordered, contact us right away with your order number, a brief explanation, and photos or video of the issue.
All Miroooo toothbrush handles are also backed by our comprehensive Two-Year Limited Warranty covering manufacturing faults.
Contact customer support
If you have any questions regarding your delivery, return, or home trial, our UK customer care team is here to assist:
- By email: support@miroooo.co
- By visiting our Contact Form
- Order Tracking: Track Your Order
- Customer service hours: Mon – Fri: 9:00 AM – 6:00 PM GMT