Frequently Asked Questions
Find fast answers to shipping queries, return policies, warranty terms, and Miroooo sonic toothbrush care below.
Every Miroooo sonic toothbrush includes our 90-day risk-free home trial. If you are not completely satisfied with your brushing results, please contact our support team via our Contact Form or email support@miroooo.co within 90 days of order delivery.
Our customer service department will provide approved return instructions and help process your replacement or refund. Please ensure you reach out to us before sending any product back so your return can be logged and processed without delays.
We provide free tracked UK delivery on all toothbrush orders. Orders are processed within 1 to 3 business days and dispatched with a premier tracked courier service.
Once dispatched, transit normally takes 3 to 10 business days. You will receive an automated dispatch notification with your tracking link as soon as the courier scans your parcel. Read our full Delivery & Returns Policy for complete details.
Simply navigate to our Shop or visit the dedicated Miroooo X or Miroooo X2 product page. Choose your preferred color (Grey, Pink, or Silver), select your bundle, and click "Add to Cart".
Follow the intuitive checkout steps to complete your purchase securely. We will prepare your package and keep you informed via email throughout processing and delivery.
Standard tracked shipping is 100% free across the United Kingdom. There are no additional handling fees or unexpected charges added at checkout.
All Miroooo sonic electric toothbrushes are protected by our 2-year limited manufacturer warranty against manufacturing defects in materials, motor assembly, battery performance, and electronic components under standard household use.
The warranty does not cover normal bristle wear on consumable brush heads, accidental physical damage, or unauthorized modifications. For full claim terms, visit our Warranty page.
Dental professionals recommend replacing your brush head every 3 months for optimal oral hygiene and plaque removal efficiency. Replacement brush heads can be ordered directly in our Shop.
To clean your toothbrush, rinse the brush head and handle under running water after each use and store it upright in an airy location to dry. Avoid storing damp handles in sealed travel cases for prolonged periods.
Yes! Both the Miroooo X and Miroooo X2 feature full IPX7 immersion waterproofing, allowing you to comfortably brush in the shower and safely rinse the entire device under running water.
Always ensure the handle base and charging connection area are completely dry before docking the toothbrush onto the charging base.
Carrier tracking numbers typically take 1 to 2 business days after courier handover to reflect initial package scans. If your tracking number still shows no movement after this period, visit our Order Tracking page or email support@miroooo.co with your order number.
We accept all major payment methods including Visa, Mastercard, American Express, Maestro, JCB, PayPal, Apple Pay, and Google Pay. All transactions are billed in British Pounds (GBP).
We adhere to the highest global security and e-commerce encryption standards. Your payment details are encrypted end-to-end using 256-bit SSL (Secure Sockets Layer) technology.
Your payment credentials are processed directly through certified PCI-DSS Level 1 compliant payment gateways and are never stored on our servers.
Our customer care team is available to assist you with order inquiries, product guidance, and warranty support. You can reach us via our Contact Form or by emailing support@miroooo.co.
Our support desk is open Monday to Friday, 9:00 AM – 6:00 PM GMT.
Still have questions?
Our support desk is here for you Mon – Fri: 9:00 AM – 6:00 PM GMT.